Client experience
The customer experience that I offer is designed to be immersive and personalized, whether in person in my workshop or remotely by videoconference. Every step of making your swimsuit, from making an appointment to final delivery, is carefully orchestrated to guarantee the same exceptional quality. Whether you are physically with me or connected online, you will benefit from personalized support, expert advice and meticulous attention to detail, ensuring total satisfaction and a finished product that meets your expectations.
Book an appointment
To book, use our online booking platform.
You will receive a confirmation email with all the necessary instructions. Quick and easy!
Before our meeting, take a moment to browse the collection and identify the designs and fabrics that inspire you.
The meeting
During our 60-90 minute meeting, we will collaborate to create your ideal jersey together.
We will explore your expectations, choose the styles and fabrics that appeal to you, and take your measurements carefully. Through this interactive exchange, I will guide you with personalized advice tailored to your body shape and preferences.
The proposal
The designs are usually created at the beginning of the week. I will then send you a proposal by email as soon as it is ready.
It will include a virtual model wearing your swimsuit in the chosen colors.
After reviewing it, you will be able to approve it so that we can move on to the next steps.
Subsequent appointment
If you would like to discuss or make adjustments to your proposal, you can contact me by phone, email or text message.
Once the changes are made, I will send you the final version .
Swimsuit creation
Once your proposal is approved, you will receive an invoice for the 50% deposit, payable a few days before the start of production.
If you have a gift card, the deposit will be deducted from its balance.
At the start of the production of your swimsuit, you will receive a confirmation email. The production time begins from that moment.
The final balance will be payable upon delivery .
Delivery
You will be informed at key stages of the process. Once your swimsuit is finished, you will receive a confirmation email.
The production time is approximately 4 weeks and may vary depending on the project.
Your swimsuit can be shipped or picked up at the workshop by appointment. The final balance must be paid before delivery or shipping.
Your satisfaction remains my priority. Adjustments can be considered if necessary.